Honest, Dependable, Trustworthy I have been taking all my family vehicles to Dennis Road for more than 10 years, and now 2 of them are over 16 years old. Without a doubt, Dennis Road has reliably and cost-effectively extended the life of my vehicles. They regularly service my vehicles, are always thorough in diagnosing them, and never up-sell or replace parts that are not absolutely required. They are truly THE go-to full service auto repair shop. And then this summer, they went way above and beyond all expectation! My wife and I were on a long road trip to visit extended family members in several different states when we unexpectedly developed a strange issue. The gear shift to my 16 year old Toyota Van was not responsive in any position; not in forward, or reverse. The panic of being far out of town and maybe experiencing transmission problems was alarming. Transmission repairs often are over $3k, which would not make sense for my old vehicle. And shopping for a new or used vehicle, out of town, and during this covid-period where cars are hard to find, was an unpleasant task to consider. First thing the next morning, a Saturday, I urgently began to call for local help and advice. The Toyota dealership advised they couldn’t even diagnose the issue for 3 weeks. Several national and local transmission shops could maybe work us in about 10 days. While sweating my options, I left a voicemail at Dennis Road to call me on Monday, since they are closed on Saturdays. Then, to my surprise, the Owner called me. On Saturday, after hours. I explained my problem, and then he asked to FaceTime with me to see and assess the problem so we could determine which kind of car repair shop would be best. He looked over the shifting issue and then had me show him various things under the hood. With that, he suggested the problem was not as major as a full transmission repair, and recommended taking the vehicle to a local, reputable, independent full service auto repair shop. I quickly began to look for repair shops and was able to locate one nearby that closed at 2pm. And they agreed to work me in as soon as I could get the vehicle towed in. Long story short, they found a small o-ring needed to be replaced; just a $10 part plus labor. Needless to say, I was thrilled. I truly feel I was saved lots of time that I would have lost while out of town, as well as the unpleasant potential of servicing the transmission or purchasing a new or used vehicle! Now, after our extended 2 month road trip and traveling over 4,000 miles, we are safely back in Dallas. Once again, Dennis Road provided me superior service! And I’ll be in soon for my regular servicing and oil change. Thank you, guys! - Tim L. (Google Review)
Thank you for visiting Dennis Road Automotive in Dallas, TX. Count on our automotive repair technicians to keep your car, truck, suv, or van on the roads longer and safer.